Making a difference It feels good to actually have a positive impact on something. One of my biggest gripes about working in support is that you are - as a support agent - inevitably the face of disappoinment and/or failure at some point. The job is time and attention demanding, and sometimes you simply have to tell someone that things they want are not possible. This is devastating for morale.
And Now For Something Completely Different I’ve been writing posts on this website for a little while now, mostly relating to my technological exploits and sysadmin misadventures. While this is a big part of my life at the moment, it’s not the only thing I do. I’m going to try and write a bit more about non-technology things just to try to encourage myself to focus on other things alongside computers.